It is our duty to provide you with the results you deserve from your cleaning service. Knowing the value of a cleaning service and how it affects your peace of mind along with your bottom line.
There are five indicators that your commercial cleaning service should be held to. Your commercial cleaning company should be tracking these indicators to go above and beyond what you require. It is a part of our 3R guarantee of Relationships, Reliability, and Results to maintain transparency and keep you aware of your investment in the cleaning industry.
Here are the five key performance indicators you should be looking for:
- Safety – Your cleaning company wants to know what kind of accidents you have in your facility. If floors are too slippery, acting to prevent those slip-ups should be a priority. Follow through by seeing how those issues were solved.
- Finances – Look at the products and people that are employed by your commercial cleaning service. What your cleaning service invests in will tell you a lot about who they are as a company. At Mega, we provide a fair wage to all our employees and use the best safest cleaning products and tools available.
- Satisfied Clients – Consider who your potential cleaning service works with to see that they maintain their relationships with them. We proudly maintained the same client base for 8 years running. Modern commercial cleaning requires a tailor-fit service so that every need is met. We look to meet and exceed all expectations
- Staff – We love to get to know who we are working with. Make sure to take some time to get to know your account manager. They are your representative between you and the rest of the company. Get to know them and how they came to work with their cleaning company. Making sure they’re satisfied with their work will say a lot about the rest of the company.
- Service Quality – It is our duty to go above and beyond your expectations. Our account managers will be sure to keep the lines of communication open so areas that may need more attention are marked. We do our best to continually mold our services to fit your needs and perform regular audits to make sure that every need is met.
You should expect transparency from the people you work closely with to maintain your facility. Our guarantee to you is that if your needs are not met we will strive to fix any issues. No excuses. Just results.
Whatever your needs are – great or small – we can tailor a custom plan to meet them all. Whether you need cleaning services for a restaurant, store, or office building, you can always count on our 3R Guarantee: We will be loyal, responsive cleaning partners – eager to serve you because we value our customer relationships; We will always be reliable, dependable and operate with integrity and respect; We will always provide exceptional results. #CleanYouCanCountOn